How we protect review integrity in Algeria
We believe Algerian e-commerce grows through customer trust and impartiality.
Businesses cannot pay to remove reviews
Our policy is clear: no store, on any plan, can pay to hide or delete customer reviews.
Business document review
The badge is only given after our team reviews the documents a store sends, such as its commercial register. It doesn't guarantee product quality.
Automatic limits and human moderation
One review per account or device for each store, limits on repeated attempts, guest reviews checked before they appear, and a team that decides on reports.
Fair right of reply for all businesses
Every store can reply publicly to reviews and address its customers' concerns.
Review acceptance and moderation criteria
The Taqym moderation team adheres to international review standards aligned with Algerian consumer protection laws.
1. A real experience
Reviewers must have had a real experience with the store. An order number alone doesn't make a review a "Verified purchase": that label needs independent proof checked by our team.
2. Zero tolerance for hate speech & personal attacks
Reviews must focus on products, service, delivery, and customer care. Profanity, defamatory statements, or personal attacks on employees will result in immediate removal.
3. Anti-incentivized & fake review prohibition
Merchants are prohibited from offering gifts, cash, or discounts conditioned on positive ratings. Employees cannot review their own stores.
4. Dispute and arbitration process
If a store believes a review breaks the rules, it can report it from its dashboard, then appeal the decision.
Have questions or want to report suspicious activity?
Contact Trust & Safety